VENUE EXPERIENCE
SOLUTIONS

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INTEGRATED VENUE SOLUTIONS

VENUE EXPERIENCESOLUTIONS.

DESIGNED AROUND EVERY EXPERIENCE

We connect the people, operations, and technology that turn your space into an experience.

EXPLORE WHAT’S POSSIBLE
OPERATE. EXPERIENCE. GROW.SCROLL TO EXPLORE ↓

\ ABOUT ARENA

Support forvenue operations.

Arena brings operations, commercial services, and technology together for stadiums, attractions, convention spaces, and leisure venues.

VIEW SERVICES

\ SOLUTIONS

Creating experiences that matter.

CONTACT

\ ARENA PURPOSE

Built around the whole venue.

A customizable, ecosystem-driven service across venue operations and revenue generation for sports, entertainment, attractions, conventions, and leisure destinations.

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Venue Solutions

Tailored venue management that helps teams deliver each event smoothly and consistently.

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Venue Operations

Operational standards covering event delivery, guest experience, and supporting technology.

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Venue Development

Planning and developing venues ready for international-scale artists, events, and audiences.

\ WE ARE COMMITTED

Connecting people, technology, infrastructure, and safety to deliver responsible operations and memorable guest experiences.

Modern arena exterior prepared for a venue naming-rights partnership.01 / NAMING RIGHTS

Property naming rights

Plan and manage naming-rights partnerships for venues, gates, lounges, and other assets.

  • Stadium naming rights
  • Lounge naming rights
  • Tribune naming rights
  • Gate naming rights

\ VENUE TYPES

Spaces wesupport.

Operational support adapted to the way each venue works.

\ CONTACT

Start a
conversation.

Tell us what you are planning and where you need support.

ARENA / VENUE EXPERIENCE SOLUTIONS[email protected]
ARENA / SECURE INQUIRY

\ CONTACT ARENA

How can we
help?

Share what you are planning and where you need support. Our team will follow up with the right next step.

[email protected] ↗

Open the form to begin.
ARENA / LEGAL

\ YOUR INFORMATION

Privacy
Policy.

This policy explains how Global Arena Sejahtera, PT. (“Arena”, “we”, “us”) handles personal information when you use loketarena.com or submit an inquiry.

LAST UPDATED / 22 SEPTEMBER 2026

01

Information we collect

When you submit an inquiry, we collect your name, work email, organization, phone number, and message. We also process limited technical and security information, such as IP address, request timing, browser or device information, referring page, and interactions with this website.

02

How we use information

We use information to respond to inquiries, understand your venue or project needs, operate and secure the website, prevent abuse, measure website performance, understand campaign effectiveness, comply with legal obligations, and protect our rights.

03

Analytics and advertising technology

This website uses Google Analytics 4, Google Tag Manager, and Meta Pixel. These services may collect page visits, device and browser data, approximate location derived from IP address, referral information, and interaction events. An inquiry that is successfully accepted triggers a Google Analytics qualify_lead event; inquiry form contents are not included in that event.

04

Sharing and service providers

Information may be processed by providers that support website hosting, security, analytics, and advertising measurement, including Google and Meta. We may also disclose information when required by law, to protect people or the website, or in connection with a corporate transaction. Each provider handles information under its own terms and privacy policy.

05

Security and retention

Inquiry records are encrypted at rest and protected with access and operational safeguards. Inquiry records are not removed by automated housekeeping, so Arena can maintain a complete record of business correspondence. Information may still be corrected, restricted, anonymized, or removed when required by applicable law or a valid rights request.

06

International processing

Some service providers may process information in countries other than the country where you are located. Where required, we take reasonable steps to use appropriate contractual or organizational safeguards.

07

Your choices and rights

Depending on applicable law, you may request access, correction, restriction, objection, or deletion, or withdraw consent where processing relies on consent. We may need to verify your identity before acting on a request. You can also control cookies through your browser; see the Cookie Policy for details.

08

Children and policy updates

This website is intended for business audiences and is not directed to children. We may update this policy to reflect changes to the website, providers, or legal requirements; the updated date above will change when we do.

09

Contact

For privacy questions or requests, email [email protected].
ARENA / LEGAL

\ WEBSITE TECHNOLOGY

LAST UPDATED / 22 SEPTEMBER 2026

01

What cookies are

Cookies are small text files stored by a browser. Similar technologies, including pixels and browser identifiers, can recognize a browser, remember information, and measure how a website or campaign performs.

02

Technologies used on this website

ProviderExamplesPurposeTypical duration
Google Analytics 4_ga, _ga_<container-id>Distinguishes users and maintains session state for traffic and interaction measurement.Up to 2 years by default; browser limits or settings may shorten this.
Google Tag ManagerContainer technologyLoads and manages measurement tags. Tag Manager itself is not listed as a separate cookie here; tags delivered through it may set cookies.Depends on the tags loaded.
Meta PixelMay include _fbp and Meta browser identifiersMeasures page visits and advertising campaign effectiveness.Determined by Meta and browser settings.

Actual cookie names and durations may vary with browser behavior, provider configuration, and changes made inside the Tag Manager container.

03

Secure inquiry form

The short-lived security token used by the inquiry form is delivered by the Arena server and held in the page. It is not stored as a browser cookie.

04

When tags load

Google Analytics, Google Tag Manager, and Meta Pixel currently load when the page opens. They may set or read identifiers and send measurement data to their providers, subject to browser controls and provider settings.

05

Managing cookies

You can block or delete cookies through your browser settings and use the privacy or advertising controls offered by Google and Meta. Blocking measurement technologies does not prevent you from reading the website or sending an inquiry, although some measurement functions will not operate.

06

More information

Read the Google Privacy Policy, Google Analytics cookie information, and Meta Privacy Policy. For questions about Arena’s use of these technologies, email [email protected].
ARENA / LEGAL

\ ALL ARENA PRODUCTS

Terms of
Service.

These Terms govern access to and use of websites, platforms, products, and services operated by PT Global Arena Sejahtera (“Arena”, “we”, “us”, or “our”). The General Terms and each applicable Product Schedule form one agreement.

EFFECTIVE / 22 SEPTEMBER 2026

00

AGREEMENT STRUCTURE

One agreement, clearly separated by product

APPLIES TOEvery Arena service and product.

By accessing or using an Arena service, submitting information, or completing a transaction, you agree to the General Terms and the Product Schedule for the service you use. If you act for an organization, you confirm that you are authorized to accept these Terms for it.

A Product Schedule applies only to the named product. If it conflicts with the General Terms, that Product Schedule controls only for that product and only to the extent of the conflict.

01

GENERAL TERMS

All Arena services

APPLIES TOloketarena.com, Arena One, and every other Arena product or service.

  • Eligibility and information. You must have legal capacity to use the relevant service, or the required permission of a parent or guardian. Information you provide must be accurate, current, and complete.
  • Acceptable use. Do not use an Arena service unlawfully or fraudulently; interfere with its operation; bypass security or access controls; introduce malicious code; misuse another person’s information; or attempt unauthorized access.
  • Intellectual property. Arena services, branding, interfaces, and content are owned by or licensed to Arena. No right is granted except the limited right to use the service for its intended purpose.
  • Third-party services. Payments, maps, analytics, social media, or other features may be supplied by third parties under their own terms and privacy notices. Arena is responsible only for its role in the relevant service, subject to applicable law.
  • Availability and changes. A service may be updated, interrupted, or changed for maintenance, security, legal, operational, or product reasons. We will take reasonable steps to avoid unnecessary disruption.
02

PRODUCT SCHEDULE / LOKETARENA.COM

Corporate website and inquiries

APPLIES TOBrowsing loketarena.com and submitting its venue or business inquiry form.

Information on loketarena.com is general corporate and service information. Submitting an inquiry does not create a purchase, confirmed booking, service order, partnership, or other binding commitment. Any engagement begins only when the relevant parties separately agree its scope and commercial terms.

We may use the details you submit to respond to the inquiry, assess the requested support, protect the website, and maintain business correspondence as described in the Privacy Policy.

03

PRODUCT SCHEDULE / ARENA ONE

Ticketing and guest checkout

APPLIES TOTicket discovery, guest checkout, payment, ticket delivery, validation, and transaction support provided through Arena One.

  • No account required. Arena One supports ticket purchases through guest checkout. You must provide a valid email address and any other information requested at checkout, then review the event, ticket quantity, price, fees, and contact details before paying.
  • Order confirmation. An order is confirmed when the transaction is accepted and a confirmation is issued. A payment attempt, temporary authorization, or incomplete checkout is not by itself a confirmed order.
  • Tickets and access. A ticket permits entry only for the event, date, venue, category, and conditions shown in the confirmation. Keep ticket links, barcodes, and QR codes secure. A copied or previously used code may be rejected.
  • Event and venue rules. Admission remains subject to applicable event, venue, safety, age, identification, and conduct requirements disclosed for the event. The event page or checkout identifies the relevant organizer or seller where applicable.
  • Changes, cancellation, and refunds. Event changes, cancellations, exchanges, and refunds are handled under the conditions disclosed for the transaction, the applicable organizer policy, and mandatory law. Nothing in these Terms removes a consumer right that cannot lawfully be excluded.
  • Transfer and resale. Tickets may be transferred or resold only when the applicable event terms and Arena One functionality expressly permit it.
04

PRODUCT SCHEDULE / OTHER ARENA PRODUCTS

Additional and future services

APPLIES TOAny Arena product or service not specifically named above.

The General Terms apply from the time you use the product. Additional terms shown within that product, proposal, registration, checkout, or transaction form its Product Schedule. The product name and scope must be identified so that you can understand which additional terms apply before making a commitment.

05

PRIVACY AND COMMUNICATIONS

Information and service messages

Personal information is handled under the applicable Arena privacy notice and any product-specific notice presented when information is collected. We may send confirmations, tickets, security alerts, service updates, and support messages needed to provide a requested service. Marketing communications, where used, remain subject to applicable choices and law.

06

RESPONSIBILITY

Fair allocation of risk

We will provide Arena services with reasonable care. To the fullest extent permitted by applicable law, Arena is not responsible for losses caused by events beyond its reasonable control, misuse of a service, inaccurate information supplied by a user, or an independent third party outside Arena’s control. Nothing in these Terms excludes or limits liability, remedies, or consumer rights that cannot legally be excluded or limited.

07

UPDATES, LAW, AND CONTACT

Keeping these Terms current

We may update these Terms to reflect changes in products, operations, security, or law. The effective date will be updated, and material changes will be communicated through the relevant service where reasonably required. Continued use after an update means the revised Terms apply from their effective date.

These Terms are governed by the laws of the Republic of Indonesia. Before starting formal proceedings, you and Arena should first try in good faith to resolve a concern through the support channel for the relevant product. For general legal questions, contact [email protected].
ARENA / ACCOUNT

\ ACCOUNT SUPPORT

Account
Deletion.

This page explains how to request deletion of personal information associated with an Arena account or connected service.

LAST UPDATED / 22 SEPTEMBER 2026

01

Current account availability

loketarena.com does not currently provide public account registration or sign-in. If you have used another Arena service or a third-party sign-in connected to Arena and believe personal information is associated with it, you can submit a deletion request using the process below.

02

Request account deletion

Send an email to [email protected] from the email address associated with the service. Use the subject “Account Deletion Request” and identify the relevant service or account. Never send a password, one-time code, payment information, or identity document unless Arena specifically requests an appropriate verification method.

03

Verification

To protect your information, Arena may verify that you control the associated email address or account before acting. We will request only the information reasonably needed to find the relevant record and confirm the request.

04

What happens next

After verification, Arena will delete or de-identify account-linked personal information where applicable and respond within the period required by applicable law. Limited information may be retained when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcement of legal rights.

05

Inquiry records and third parties

A website inquiry is not an Arena account and is handled under the Privacy Policy. Deleting an Arena-linked record does not automatically delete an account or information held independently by Google, Meta, or another third-party provider; requests concerning those services must also be submitted directly to that provider.

06

Need help?

For questions about the process, email [email protected].